Frequently Asked Questions

• ALL SETS/JUMPERS ARE CURRENTLY MADE TO ORDER AND WILL HAVE AN ESTIMATED 2-4 WEEK PROCESSING AND SHIPPING UNTIL FURTHER NOTICE UNLESS STATED IN THE DESCRIPTION OTHERWISE! 
• Domestic orders can take approximately 3-4 Business days to be processed and shipped.
• Canadian orders can take approximately 5-7 business days to be received as your package is handled and passed through Customs.
• Custom/Duty Fees Must Be Paid By Customer. 
• Orders placed during the Holidays can take approximately 6-10 business days to process and ship. Our team will make sure your package is shipped as promptly as possible. 
• ONCE YOUR ORDER HAS BEEN PROCESSED, YOU WILL RECEIVE AN EMAIL CONFIRMATION.
• ONCE YOUR ORDER HAS BEEN SHIPPED, YOU WILL RECEIVE AN EMAIL WITH TRACKING INFORMATION. REVISIONS AFTER ORDER HAS SHIPPED MUST BE HANDLED WITH THE CARRIER. 

Please click our Size Chart to use as a guide. Please keep in mind, sizes vary depending on material of the product.

Prices are currently shown in USD

Yes! Sign Up to our Newsletter to recieve 5% off your first order. Keep a look out for exclusive emails for promo codes. 

Modifying your order after it has been processed and shipped is not possible. However, we have an easy return policy and you will be able to exchange your item(s). 

We are so sorry for the inconvenience. Please email our customer service team with your order number and we will promptly send you a free prepaid return label. Please keep in mind we are a small business run by one person at this time, if a mistake occurs, we will do our very best to fix the issue right away to keep our Cynpledolls happy!

On certian items, restock will be available. Make sure you are subscribed to our Newsletter and social media pages to be notified of restock dates. 

Please review our Return Policy. 

*JACKET SETS ARE CURRENTLY INELIGIBLE FOR RETURN*

We currently accept payment by Visa, Mastercard, Discover, Apply Pay, and GooglePay. 

*ALL SALE ITEMS ARE NON-REFUNDABLE*